You can find all shipping details here
We ship within 48 hours. Delivery in Germany takes 4-7 working days. These shipping terms may vary for some products. Please check the information on the product page.
International orders require 8-10 working days
* please note the individual delivery times / product information in the store
** if you have ordered several products with different delivery times, then these will be combined into one package & the longest delivery time applies.
Check on receipt of goods
Please check the parcel immediately on receipt for any damage. If the parcel is damaged, please refuse to accept it and have the damage documented directly by the deliverer. This will ensure that the damage is recorded in the shipping service provider's system, which is necessary for the further claims settlement process. Then inform us immediately by e-mail about the incident. Otherwise, we will unfortunately not be able to provide you with a replacement product free of charge.
Return authorization
By issuing a drop-off authorization, the recipient assumes liability for their parcel. The parcel carrier places the parcel at the agreed location and confirms receipt of the parcel. The recipient is then responsible and liable in the event of theft or damage to the parcel.
Free shipping to:
International shipping:
The shipping prices vary depending on the country, please refer to the shipping price in the check-out or contact our customer service at support@neona.store. Customs fees that may apply to orders that are not shipped within the EU must be paid by the customer.
Right of return: You can cancel your order within 30 days of receipt of the order in accordance with our withdrawal policy . In the event of a defect, we will bear the return costs, otherwise we charge between 5.90€ and 14.90€ if you choose our partner GLS. The exact prices depend on the product and are displayed in the returns portal. Returns from abroad must be returned to the following address at your own expense:
CFS c/o Neona Living GmbH, Neusser Str. 772, 50737 Cologne
Payment: You can choose to pay by credit card, instant bank transfer or PayPal.
