return

WHEN AM I ELIGIBLE TO RETURN A NEONA PRODUCT?

NEONA accepts returns in the following cases:

  • If a product is defective/damaged
  • If you unexpectedly do not like a product
  • incorrect order

Would you like to register a return?

Use our returns portal for this.


return

We grant a 14-day right of return on all our products. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

return shipment

The costs of the return shipment are to be borne by the buyer and amount to €9.90 per item if the shipping cuff is available.