WHEN AM I ELIGIBLE TO RETURN A NEONA PRODUCT?
NEONA accepts returns only for consumers and in the following cases:
If a product is defective/damaged.
If a product is unexpectedly not liked
Do you want to register a return?
Please use our returns portal: https://neona.returnsportal.online.
We offer a 14-day return policy on all our products. Unfortunately, if 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
The cost of return shipping is the responsibility of the buyer and is €9.90 per lamp.